About Hostelling Scotland

History

Hostelling Scotland is a not-for-profit charity with over 60 youth and affiliate hostels. Since 1931, we have welcomed visitors from all over the world, providing affordable, welcoming accommodation in some of the best locations across Scotland. We pride ourselves on exceptional service, offering expert local knowledge and a warm welcome to all those with an adventurous spirit and who wish to experience the real Scotland.

We remain true to our ethos and are proud of our charitable objectives, with people and communities at the heart of our organisation. Our charitable youth programmes enable young people to develop their skills for life, learning and work.

We couldn’t do this without your help, and we thank you for your kind and continued support.

Our customer promise

Our customer promise "puts people at the heart of Hostelling Scotland" and outlines the services and standards we strive to provide for all of our guests.

We will:

  • Provide you with a warm welcome and at all times deliver a high standard of customer engagement
  • Provide you with a unique experience through our locations, facilities, services and knowledge
  • Provide you with clean, comfortable and secure youth hostels at all times
  • Go the extra mile and be positive in all of our interactions with you
  • Listen to your comments and use your feedback to improve
  • Operate ethically as well as in a sustainable and environmentally-friendly manner
  • Be respectful and sensitive to meet the needs of all of our customers

If you are not completely happy, please let us know before you leave so that we can put it right.

Our Customer Promise

Acting today for a better tomorrow

Operating locally but thinking globally!

As enthusiastic promoters of sustainable tourism we’re proud to say that 91% of our youth hostels are now rated silver and above in the Green Tourism Business Scheme – the largest and most established sustainable certification in the world. The assessment covers areas such as energy saving, waste minimisation, social responsibility and travel.

Sustainability by definition never ends, so we will continue to work to reduce our impact on the environment, engaging with local communities and guests to promote sustainable practices. Click here to see some of our recent initiatives.

Read more about Hostelling Scotland’s Energy, Environmental & Sustainability Policy. There are some quick and easy ways that our guests make a difference and help us achieve our Green Tourism goals - read our Responsible Visitor Charter to find out more.

Governance

Trustees and Directors 

Our Board of Trustees and Directors are elected by Hostelling Scotland members or co-opted by the Board. The Board of Trustees and Directors is responsible for governance, rather than management of Hostelling Scotland. Governance focuses on the wider issues of the organisation, its vision, strategic direction, financial and resource sustainability to achieve its charitable objectives, and monitoring the progress of the implementation. The day to day conduct of the strategic and operational executive management is delegated by the Board, to the Chief Executive, and the Senior Management Team.

The Board of Trustees and Directors elections are conducted annually prior to the Annual General meeting and published through all Hostelling Scotland communication channels. Biographies and ballot forms for those nominated for Board election can be downloaded or sought from Head Office.

Those interested in giving their time, skills and experience to take Hostelling Scotland forward through the 21st century are encouraged to get in touch with the Company Secretary for further information and an informal discussion on the commitment involved in being a Trustee and Director of Hostelling Scotland.

Our Current Board of Trustees and Directors

David Calder Chair
Martin Ambrose Vice Chair, Convenor Audit and Risk Committee
Sally Mayer Vice-Chair & Convenor of Governance Nomination Committee
Michael Anderson Board Member
Duncan Craig Board Member
Claire McCorquodale Board Member
Paul Randall Board Member
William Thomson Board Member 
Michael West Board Member
Jo Smith Board Member

 

Senior Management

Margo Paterson Chief Executive Officer
Sabine Mackenzie Director of Operations
David Powrie Director of Finance and Resources

 

Articles of Association

Annual Report 2017-18

Annual Report 2016-17