Plans for reopening
Plans for reopening
Following the First Minister’s recent announcement regarding the easing of COVID-19 restrictions, Scotland’s lockdown remains in place. Regrettably this does mean we have to extend our temporary closure and with possible restrictions still in place for hospitality, we have taken the decision to remain closed until Thursday 27th May, inclusive.
Whilst we await further announcements we know the easing of measures will be implemented cautiously and gradually, and in late April there will most likely be a return to regionalised restriction levels that are regularly reviewed and updated.
However with the current information available, and subject to government guidelines and restrictions, we hope to commence the phased reopening of the Hostelling Scotland network from Friday 28th May 2021 as follows:
- With the opening of hostels to book on a private room only basis
- With the opening of hostels suitable to book exclusively for a staycation holiday
- With the opening of our new Pod in Glencoe
Please note that we expect demand to be high and will be regularly updating availability on our website. Our Covid Flexibility Guarantee ensures you can continue to book with confidence.
The health and safety of our teams and guests remains our top priority. Each hostel will be carefully assessed to determine the maximum number of guests who can safely stay at any one time and to further ensure your well-being, we will have enhanced cleaning protocols in place.
For the time being, bookings will be open to private rooms only with optional take away breakfast and limited dinner choices offered in more rural locations. Additional information on facilities and what to expect can also be found on the FAQ section of our website.
Meanwhile, should your reservation be impacted, you are protected by our Covid-19 flexible booking guarantee and we will do everything we can to offer you a suitable alternative or move your existing reservation to a future date. If this is not possible then a full refund will be given.
We will be contacting guests via email regarding their stays up to the 27th May 2021 but if you would like to contact us, please email firstname.lastname@example.org quoting your booking reference number and a member of the team will get in touch as soon as possible. Our team is available Monday-Friday from 09.00 to 17.00 but with the volume of enquiries, we ask for your patience as we take time to respond to our guests.
(For all bookings made via a Third Party including Hostelling International you will need to contact them directly for assistance).
Thank you again for your understanding and the kind messages of support sent to us since the COVID-19 crisis unfolded. Once we all start travelling again you can be certain that we will be here for you, ready to provide the warm welcome you’ve come to expect from Hostelling Scotland.
Please stay well, look after one another and we hope to see you soon.
Book with confidence
Our Covid-19 Flexibility Guarantee provides the reassurance you need to book your next stay with Hostelling Scotland.
To give you complete peace of mind and keep things as simple as possible, we’re applying the guarantee to all future bookings for stays up to and including 28 February 2022 – regardless of when you booked or the terms and conditions that were in place at the time.
If you are unable to proceed with your booking due Local or National Government restrictions (UK & International) related to Covid-19 which prevent you from travelling to one of our hostels in Scotland, such as travel bans, enforced self-isolation, or your accommodation is unavailable for any reason, you will be able to choose from one of the following options:
- Transfer your booking to a later date
Subject to availability we will move your booking to a later date, with no admin fees or penalties.
- Transfer your booking to an alternative hostel
Subject to availability we will move your booking to an alternative hostel, with no admin fees or penalties.
- Request a full refund
We will refund you the full amount you have paid for your booking.
Covid-19 Flexible Booking Guarantee Terms and Conditions
- The Covid-19 Flexibility Guarantee ‘change window' allows any transfer or cancellation within the period of 28 days and 3 days prior to arrival (Group Bookings and RentaHostel, Exclusive Private Rental, 14 days prior to arrival).
- Should Local or National Government (UK & International) advice significantly change within the periods prior to arrival (outlined above), we will reactivate the Guarantee for you.
- Please be aware that if the cost of your new booking is higher than your original booking, then you’ll need to pay the difference.
- The Covid-19 Flexibility Guarantee applies to bookings made directly with Hostelling Scotland for stays up to and including 28 February 2022 and excludes any bookings through third party sites.
- The Covid-19 Flexibility Guarantee does not replace our Standard Booking Terms & Conditions. All other booking terms and conditions remain unchanged. The Guarantee will be reviewed regularly and is subject to change or removal without prior notice.
What to expect
Whilst Hostelling will feel a bit different for a while, we will do everything we can to make sure you have the best possible experience and we look forward to welcoming you.
In all our hostels we have introduced measures in line with Scottish Government guidelines and through our Cleanliness Commitment, we are committed to delivering the highest levels of cleanliness for all our guests and will always promise a safe and clean hostel. In addition, we have achieved the “We’re Good to Go” British hospitality industry accreditation providing further reassurance and confidence for our guests.
Further information can be also found in the FAQ's section of this website.
When you're ready and when it's safe to do so, we'll be here to welcome you and help you explore and appreciate our wonderful country. Until then, stay safe, look after one another and please continue to support us by booking your next trip with Hostelling Scotland.
For more information or to make a booking enquiry, please email the team at: email@example.com
As you will appreciate, advice on Covid-19 is constantly changing and as such we would advise all guests to refer to Scottish Government guidelines and Transport Scotland advice on travel and social distancing before making their booking.