A warm welcome awaits!
Whilst Hostelling will feel a little bit different for a while, our teams are on hand to ensure you have the best possible experience when staying with us!
What to expect
In line with current advice from the Scottish Government, our Reservations Team will be working from home until further notice. We are open and taking reservations but in the short term we would ask you to please book online or email the team at: email@example.com. We thank you for your patience and would encourage you to check National and Scottish Government advice on travel before making your booking.
Advice on Covid-19 is constantly changing and may differ across the UK. In Scotland the wearing of facemasks remains a legal requirement in indoor settings and we would ask all guests to please continue to respect this.
We’re looking forward to getting back to the hostelling experience we all know and love but we have to put the safety of our guests and hostel teams first. Whilst social distancing is no longer a legal requirement, we’re currently being advised by the Scottish Government to exercise extreme caution in light of the recent and steep rise in infections across Scotland. With this in mind we will continue to monitor the situation and work to the advice provided.
In all our hostels we have introduced measures in line with Scottish Government guidelines and through our Cleanliness Commitment, we are committed to delivering the highest levels of cleanliness for all our guests and will always promise a safe and clean hostel. In addition, we have achieved the “We’re Good to Go” British hospitality industry accreditation providing further reassurance and confidence for our guests.
Further information can be also found in the FAQ's section of this website.
To make a booking enquiry, please email the team at: firstname.lastname@example.org
Guidance on Covid-19 could be subject to change so please follow the latest Scottish Government guidance when making your booking. Please remember, this guidance may be different in England and Wales.
Book with confidence
Our Covid-19 Flexibility Guarantee provides the reassurance you need to book your next stay with Hostelling Scotland.
To give you complete peace of mind and keep things as simple as possible, we’re applying the guarantee to all future bookings – regardless of when you booked or the terms and conditions that were in place at the time.
If you are unable to proceed with your booking due Local or National Government restrictions (UK & International) related to Covid-19 which prevent you from travelling to one of our hostels in Scotland you will be able to choose from one of the following options:
- Transfer your booking to a later date
Subject to availability we will move your booking to a later date, with no admin fees or penalties.
- Transfer your booking to an alternative hostel
Subject to availability we will move your booking to an alternative hostel, with no admin fees or penalties.
- Request a full refund
We will refund you the full amount you have paid for your booking.
Covid-19 Flexible Booking Guarantee Terms and Conditions
- The Covid-19 Flexibility Guarantee ‘change window' allows any transfer or cancellation between 28 and 14 days prior to arrival.
- Please be aware that if the cost of your new booking is higher than your original booking, then you’ll need to pay the difference.
- The Covid-19 Flexibility Guarantee applies to bookings made directly with Hostelling Scotland and excludes any bookings through third party sites.
- The Covid-19 Flexibility Guarantee does not replace our Standard Booking Terms & Conditions. All other booking terms and conditions remain unchanged. The Guarantee will be reviewed regularly and is subject to change or removal without prior notice.